We use Customer Analytics to help you recognize your customers’ needs and preferences, identify the various profiles you serve and understand their dynamic evolution through time. The insights produced by our experienced team, based on the analysis of both offline & online data, can help transform your business by optimizing your customer management strategy and provide you with a significant competitive advantage
Every project needs a roadmap, a strategy that makes sure all pieces align with the big picture. We formulate our strategy by synthesizing your business goals and help identify your digital needs. In short we bring the client’s voice to the table!
Having defined a clear strategy, we start forming the structure of the product we are creating. First at high-level then refining details and defining interactions.
Ideas are at the core of our thought process. But not just any ideas. We brainstorm to arrive at concepts driven by usability and flair. Concepts that use the way things work as a source of inspiration to create magic. This is how we arrive at awarded work in digital and print.
We are firm believers that no design is finished until tested with users. Depending on the nature of a project, we use one or more design vaildation methods to refine both the product’s usability and its alignment with the users’ mental model.
Implementing the solution isn't just about developing a portal. It is all about enabling the strategic goals of the project via a solid architectural solution design, choice of the correct platform, standard's-based implementation, security best-practices, and quality assurance.
By combining our UX perspective of the customer with Sitecore's powerful personalization engine, we design unique one-to-one experiences that enhance user loyalty and maximize your potential for profit.